Getting Started


Who has designed the goals and rewards library?

Our goal library is designed by 3 clinical psychologists who specialize in children with behavioral and developmental disorders. Their expertise includes: autism, anxiety, ADHD, sensory issues, emotional issues, and trauma responses.

The idea behind behavioral goals is a framework called Cognitive Behavioral Therapy (CBT). This therapy is based on the notion that our thoughts, our emotions, and our behaviors are all connected in a way that is summarized as: “What we believe is how we feel, and how we feel is how we behave.”

This means that the goals itself focus on behaviors, making it easier to track progress and celebrate achievements.

The standard rewards are all ‘clinically’ appropriate, but we recommend you work together with your child to understand what would be the most motivational.


What is a ‘good’ goal?

Great goals are usually ‘SMART’ goals, which stands for:

  • Specific - goals should be clear and without any ambiguity. Helpful questions to answer here are: ‘What exactly needs to be done?’, ‘Where does it take place?’ ‘Who is involved?’, etc.

  • Measurable - in order to track progress and stay motivated we need to understand when the goal has been achieved. This means we’ll have to understand what its completion looks like and how we measure it.

  • Achievable - goals also need to be realistic and attainable to be successful and motivational. It is important for kids to build confidence and stretch their abilities by achieving goals. However, setting unrealistic goals can be very defeating and have the opposite effect.

  • Relevant - make sure the goal that you are setting goal matters to you and your family, and that it also aligns with your other goals. Some helpful questions to determine this may be: ‘Does this seem worthwhile?’, ‘Is this the right time?’, ‘Does this match our other efforts/needs?’

  • Timely - every goal needs a target date, so that you have a deadline to focus on. In Manatee, you just need to set the ‘expiration date’ for your goals which range from 30 to 90 days.


How many goals should I set?

We recommend setting 2-3 goals at a time. More than 3 goals may be overwhelming for your child. To optimize effectiveness of any intervention, it is important to focus on a few key behaviors at a time.


What is a ‘good’ reward?

We recommend working together with your child to pick out something that is personalized and most exciting to them. Moreover, we believe that the best rewards encourage bonding time with the people we care about, such as game nights, baking cookies, or going on an adventure together.


How many rewards should I set?

We recommend setting about 2-4 rewards. It’s important to mix up easy rewards (5 points) with harder rewards (>20 points). This way your child can receive near instant rewards while also looking forward and working towards something bigger.


Who is my child talking to when using the chat?

The chat functionality is only enabled for the child app and is based on helpful conversations and exercises built by our clinical psychologists. This means that when your child is ‘chatting’ with Manatee, they are actually engaging with a conversational chatbot who gets its intelligence by using Cognitive Behavioral Therapy. At this stage of development there is no ‘free text’ option, which means that the conversation functions like a multiple choice quiz. Based on your child’s answer, the chatbot will provide the most relevant and helpful content. After every exercise we ask whether the conversation was helpful or not - we will use this information to make our chatbot smarter!


How quickly should I ‘approve’ a goal achievement after it has happened?

We encourage you to approve the goal as soon as you are able to. In the beginning you may need to establish trust by checking in and having a conversation prior to approving. However, as time goes by, you may feel more comfortable approving a goal without any additional evidence. Either way, the sooner the better!


How quickly should I ‘honor’ a reward after it has been redeemed?

We encourage you to give or carry out the reward as soon as you are able to. For example, if your child has redeemed ‘pick out what is for dinner tonight,’ it would be highly recommended to honor the reward that same evening. Keep in mind there are also rewards that require additional planning, in which case it is advisable to start planning the reward as soon as possible. 

The satisfaction of having achieved and receiving the reward at the same time will increase the effectiveness of the reward system moving forward.


Features and Functionality


How do I add my child, parent or caregiver?

Child: Once you are logged into your account, tap the cog symbol in the top right of your screen. To add a child, tap the ‘Add Child’ button and set their login details. Note that they will use the username and password you set to login to their Manatee account.

Parent/Caregiver: To add another parent or caregiver, tap the ‘Add Parent’ button and input their email address. They will receive an email to join your family by creating their own account. Please note that they will have full visibility and ability to manage goals and rewards of all your children.


How do I assign a goal?

Tap ‘Manage Goals’ on the home screen. You can now select any of the goals in the standard library by tapping the ‘+’ symbol on the right of the goal. Select the ‘expiration date’ of the goal, e.g. 30, 60, or 90 days and confirm. The goal will now appear in that child’s ‘Assigned’ section and a green check mark will appear on the right of the goal. The goal is now assigned to your child.


How do I add a custom goal?

A custom goal can be created in your parent profile by going to ‘Manage Goals and tapping the ‘create a custom goal’ button under ‘create new’. Then, assign the goal a self-explanatory name, a description (recommended), points worth (upon completion), frequency (every day vs specific days), and finally expiration of the goal (30, 60, or 90 days). All this information will be visible to the child when assigned. The goal has now been created and saved permanently. By default, it is assigned to the active child’s profile but feel free to unassign it if needed. For all other children, this custom goal will now be visible under the ‘custom’ section of ‘Manage Goals’ list.


How does my child mark a goal completed?

And how do I approve it?

Once your child is logged into their account, all their daily goals are listed on their dashboard. Your child can click any goal to view its details and click ‘I DID IT!’ at the bottom of the goal. Once marked completed by the child, you will receive a notification on your phone telling that your child completed a goal. And you will also see a red bubble next to the ‘bell’ icon on your dashboard. Click the ‘bell’ notification button to see which child completed which goal. If task completion is verified, you can approve it. Otherwise, you may reject it. Either way, the child will get a notification bubble on their dashboard telling them if their goal was approved or not. If approved, the child will be awarded the assigned points. Yay!


How do I add a custom reward?

A custom reward can be created in your parent profile by going to ‘Manage Rewards’ and tapping the ‘create a custom reward’ button under ‘create new’. Then, assign the reward a self-explanatory name, a description (optional), points required (to claim reward), and finally assign a colorful relevant image to it. All this information will be visible to the child when assigned. The reward has now been created and saved permanently. By default, it is assigned to the active child’s profile but feel free to unassign it if needed. For all other children, this custom goal will now be visible under the ‘custom’ section of ‘Manage Goals’ list.


How does my child redeem a reward?

When a child is logged in, they can press the ‘gift’ button next to the ‘points’ button to get to their rewards list. If a reward is above your child’s points budget, it will have a ‘lock’ symbol in the top-right corner, it cannot be claimed when pressed, and it shows a progress bar stating how many more points are needed to claim that reward. If a reward is within the child’s available points budget, it will not have a ‘lock’ symbol and can be claimed by pressing it. When pressed, the child will be asked to confirm that they wish to use X amount of points for this reward. Once they confirm by pressing “YES - I WANT IT!”, the reward will be marked “claimed” and parents will receive a notification about this claimed reward. Lastly, the parents will have the ability to approve or reject it from their own notifications center. If approved, the child will be notified and respective points will be deducted from their total. If rejected, the child will still be notified but their points will remain unchanged.


I forgot my password.

What do I do?

If you forget your password, you can use the ‘Forgot Password’ link at the bottom of the login page. Enter the email you registered with to receive a temporary login code. Use that code to set a new password for yourself.


My child forgot their password.

What do I do?

A child cannot request a password reset themselves, but you can login to your parent account and change your child’s password at any time. You can do so by pressing the ‘cog’ button to go to the settings page and then press ‘Change Child Password.’ Here, you should be able to select the appropriate child from the dropdown list and set a new password for them. Your child should be able to login again using their newly created password.


What can my child do with their own login?

Your child’s profile is limited in what it can do.
Goals: Your child can view the goals assigned to them, view each goal’s details by clicking on it, and mark it done when completed. However, they cannot add, remove, or modify goals that are assigned to them.

Rewards: Your child can view the rewards assigned to them, view the points needed to redeem, and redeem a reward once enough points have been collected. However, they cannot add, remove, or modify rewards that are assigned to them.

Chat: Your child can start a chat to tell the smart chatbot assistant about their day. This means when your child is ‘chatting’ with Manatee, they are actually engaging with a conversational chatbot who derives its intelligence from helpful conversations and exercises built by our clinical psychologists. At this stage of development there is no ‘free text’ option, which means that the conversation functions like a multiple choice quiz. Based on your child’s answer, the chatbot provides the most relevant and helpful content.

Account: Your child can view their accumulated points on their main dashboard. A child cannot change their name, username, or password. You’ll have to do it for them through your parent account.

Notifications: Your child will get notified when you, the parent/caregiver, approve or reject a goal that they marked completed or approve or reject a reward that they have redeemed.